MSpa Square Hydro Jets Bubble Spa with Hard Exterior & Soft Lining Interior, 4 to 6 Person Hot Tub with 2 Covers (1 Standard and 1 Energy-Efficient Cover), Oslo

I am thrilled to share my outstanding experience with MSpa customer service team! From start to finish, I was met with nothing but professionalism, efficiency, and overall excellence.The representatives at MSPA Peter went above and beyond to assist me with my inquiries, providing prompt and helpful responses to all of my questions. Their knowledge and expertise were evident in every interaction, and I felt truly valued as a customer.MSpa's customer service team address my concerns promptly, but they also went the extra mile to ensure that I was completely satisfied with my purchase. Their dedication to customer satisfaction is truly unparalleled.I would highly recommend MSPA to anyone looking for exceptional customer service. Their team sets the standard for excellence, and I will definitely be a repeat customer thanks to their outstanding service. Thank you, Peter, for a truly exceptional experience!

Bought this in JUNE, after about 2 months the bladder for the lid would not hold air, they did send me a new bladder. After 3 months the pump went bad, they will send you parts but you have to empty the tub and take the whole pump unit apart to fix it, if you are not mechanically inclined this will be a problem. Now another month later the new Bladder that they sent me is not holding air. If I would have known I would have these problems i would have saved a little more money and bought a real hot tub. Now I'm out just about 3 grand and this thing is terrible.UPDATE, 1 year in and the pump is not working again. Not sure if they will send another pump.

Set up was smoother than anticipated. Love the UV and O2 cleaning options. Easy maintenance and holds temperature well. If looking for a real hut without the financial burden, this is the option.

Missing jet control box

Very good product and excellent customer service. All my questions and concerns were answered and were very helpful at all times. Thanks!

I bought this so called hot tub 10 months ago. First 2 months of using it one of the hoses started leaking. I called Amazon to get this resolved only to wait for an email from the seller that didn’t help at all. I ended up calling a local spa specialist to change the hose and it started running again. 5 months in, the heater stops working. Not only does it take a whole day heat up, it doesn’t reach the desired temp. We cannot find the parts to get the heater fixed and I I’ve called Amazon again. I’m now waiting for the seller to call me because they’re unreachable. No phone number to contact them.

I purchased this item for a house I flipped.Not wanting to put something permanent nor bulky this was the perfect solution.They will be able to take apart and move easily if need be.The led screen its a nice feature along with the led lighting.Looks really cool at night and during the day!

This Hot Tub was a surprise gift and quick choice for Christmas after Home Depot messed up an order for a different model. At first the set up, look and running of the hot tub was just what we wanted. In the beginning of Feb. after running the jets, it stopped working showing an F1 error code. My husband was able to fix it by taking the whole thing apart. A month later it stopped working after activating the jets again. It worked fine with just the bubbles. My husband believes the pump is faulty and isn't capable. We have contacted MSpa several times with no response. Now our hotub doesn't run at all.