The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why the lid come off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed LOCK is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories(including mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water?

The bucket is designed to be a "WASH"&"DRY" separate helper. The 2-bucket also refers to wash chamber and dry chamber. The DRY part is only for you to squeeze extra water after you washing the wet mop, so actually it would be "dirty" into "dirty"!

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilt mop at some angles maybe helpful.

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✨ Mop smarter, not harder — clean every corner with zero hassle! 🧼

SUSTAINABLE CLEAN - Includes 6 reusable microfiber pads for long-lasting, eco-friendly cleaning power
HANDS FREE HYGIENE - Double tank system cleans and dries mop without touching dirty water
COMPACT CLUTTER FREE - All components store neatly inside the bucket, perfect for modern minimalist spaces
TIME SAVING SELF CLEANING - Bucket’s automatic mop cleaning reduces your chore time drastically
ULTIMATE REACH FLEXIBILITY - Extendable stainless steel handle and 360° swivel head tackle floors and walls with ease

The JOYMOOP Mop & Bucket Set features a unique dual-chamber system that washes and dries the mop hands-free, a 360° swivel mop head for versatile cleaning, and an adjustable handle extending up to 61 inches. Its compact design stores all parts within the bucket, which holds 6.5 liters of water, and comes with six reusable microfiber pads, making it an efficient, hygienic, and space-saving cleaning solution.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

$715.30

Duties & taxes incl.

Ecuadorstore

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30 daysfor PRO membership users

15 dayswithout membership

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TrustScore 4.5 | 7,300+ reviews

Pooja R.

The customer service exceeded my expectations. Perfect for buying products you can't find elsewhere.

1 week ago

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Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

1 day ago

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Color	white
Size	番型 #2124 + 長いモップ+ 交換パッド 6枚
Manufacturer	Hiboss
Item Weight	4.9 Pounds
Volume	6.5 Liters
Product Dimensions	25.5 x 18.01 x 38.61 cm; 2.22 kg
Package Weight	2.25 Kilograms
Batteries Required	No
Batteries Included	No

JOYMOOP Mop

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