There is a white gasket loose in box, probably belongs inside lock nut but it is sliced. Is it supposed to be? Called 888 phone, never answers.

If I remember correctly, it does go inside of the nut. As it tightens it shrinks closed rather than gapping as it tightens. Also please be sure you use the Teflon tape on the threads of the spicket coming out of the wall BEORE you hand tighten the nut.

At the connection points, are all the parts stainless steel?

That's what the instructions say, check instructions for that product.

How flexible is the hose?

It’s fine. More flexible than me. Best Shower System we’ve ever had. The water pressure is great.

I've had this model now for about 4 months but it starting leaking just after 2 1/2 months and getting worse. what do I do ?

did you use the teflon tape in the parts where the hoses connect to the shower head if not then try that I have had mine for over 6 months and no problems

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Specifications

Brand	Hotel Spa
Style	High Pressure Handheld / Rain 50-mode 3-way Shower Head Combo with Adjustable Arm
Shape	Round
Material	Satin Nickel Plated Premium ABS, Stainless Steel Shower Hose
Finish Type	Satin Nickel
Setting Type	Rain
Installation Type	Wall Mounted
Flow Rate Description	2.5 Gallons Per Minute
Color	Satin Nickel
Product Dimensions	15.3"L x 7"W
Hose Length	6 Feet
Number of settings	6, 8
Number of Jets	1
Special Feature	‎Easy to Install, Tools Free Installation, Fits Any Standard Shower Arm, Limited Lifetime Warranty, Angle-Adjustable, Patented 3-way Water Diverter with Angle-Adjustable Bracket, 6 Ft Stainless Steel Hose, Premium All Satin Nickel Finish, Easy To Clean Rub Free Jets
Manufacturer	Interlink Products
Part Number	4238
Item Weight	3.2 pounds
Item model number	4238
Size	6 Inch
Finish	Satin Nickel
Pattern	Contemporary Bathroom Accessories
Item Package Quantity	1
Flow Rate	2.5 Gallons Per Minute
Water Consumption	2.5 Gallons per Minute
Special Features	‎Easy to Install, Tools Free Installation, Fits Any Standard Shower Arm, Limited Lifetime Warranty, Angle-Adjustable, Patented 3-way Water Diverter with Angle-Adjustable Bracket, 6 Ft Stainless Steel Hose, Premium All Satin Nickel Finish, Easy To Clean Rub Free Jets
Usage	Commercial/Residential
Included Components	Rainfall Shower Head, Handheld Shower, 3-Way Diverter with Angle-Adjustable Bracket, 6 Ft Stainless Steel Shower Hose, Teflon Tape, Washers and Installation Guide, Warranty
Batteries Included?	No
Batteries Required?	No

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