Samsung RF26HFENDSR 25.5 Cu. Ft. Stainless Steel French Door Refrigerator - Energy Star

Pros. Interior space, layout and quality good. Electric usage outstanding. Measured only 130 watts while running and 2 watts when not running. My measured electric usage was less than NRG sticker of $48 dollars/yr to run. I measured $41 dollars/yr with ice maker off at 71 degrees inside house. Price compared to other brands for this size and features.Cons. Costly proprietary water filter for ice maker, glossy finish on doors while sides are textured ours is a white, Loud popping noises while running(manual says is normal, comes from expandsion and contraction from some material inside)Notes. Cycle on time every 45 min when house temp 71 degrees.Run time 20 min.Crackling starts about 8 min and continues until 18 mins after run time starts.48 decibels while running.5 cracks of 75db and one at 104db during last 5 min of running cycle.Dropping a spoon from 18” onto a stone counter top is about 104 db

I purchased this refrigerator brand new from Best Buy on December 28, 2014. On April 20, 2018, upon opening the right-side refrigerator door, the top door hinge suddenly failed and the door collapsed. I managed to catch it with both hands, prop it up, and close it, thus preventing it from falling off completely and crashing to the floor along with food, glass jars and bottles, etc. Had I not caught the door just in time, it most certainly would've caused great damage to the door, the floor, and possible injury to myself and anyone else in the immediate area. My greatest concern is that my 3 year-old daughter sometimes opens the fridge door and the accident could've been much worse had the hinge failed when she opened it with possible severe injury and even death!On April 21, 2018, I brought this incident to the attention of Best Buy Geek Squad Protection hotline but to no avail. They said that the Best Buy 3-year warranty for which I had paid $70 extra recently expired on 1/28/18. They suggested I contact Samsung as the manufacturer of the product. I then called Samsung and spoke to customer service. After gathering the necessary info, the rep proceeded to inform me that the 3-year manufacturer warranty on parts was expired and that my only recourse is to pay for a service technician to come out and fix the defective part, or call the Samsung parts department, order the part, and attempt to fix the issue myself, essentially saying "you're on your own". This proposal was unacceptable to me so I then spoke to a customer service supervisor who essentially told me the same thing.My very last option was to send an email to the Samsung office of the president, which I did explaining the whole incident. I received a call on April 23, 2018 from a Samsung representative responding to my email complaint. The rep asked if there were any injuries or property damage related to the incident to which I responded that there were none. It was essentially a "Cover Your A**" call to ensure that they had no legal liability for damages. She then said that there was nothing Samsung was going to do to remedy the issue and that the manufacturer's warranty had expired after 1 year from date of sale, which is an even worse answer since apparently they only cover such a defect for only 1 year instead of 3 years as I was previously told by Samsung customer service.This is a $1,800 MSRP refrigerator failing to the point where it's practically useless after only 3 years of normal use (planned obsolescence perhaps?). To be clear, this is not an ordinary parts issue due to normal wear and tear like the seal on the door coming off or anything like that. This is a CONSUMER PRODUCT SAFETY ISSUE due to a MANUFACTURER'S DEFECT IN THE PART. Honestly, even if I got this fridge repaired (at my own expense), I don't feel safe using it anymore as the door failing and falling off again (or the other door failing) could very easily cause severe injury and even death to a young child.I've since reported this incident to the U.S. Consumer Product Safety Commission and I intend to post reviews everywhere else that I can in order to warn people about this product and its potentially fatal defect. That being said, I realize that mistakes in manufacturing can and do happen and parts can fail. However, Samsung's response to their mistake and defect is utterly disgraceful and they should be ashamed. I was a long time loyal customer of Samsung owning cell phones, TVs, an oven range, and a microwave but I will never buy another product from them again! I suggest you do the same not only for the safety of your family but to send a message to giant corporations with abysmal policies and practices that they need to stand by their products and treat their customers right. Stand by your products, Samsung, it's that simple!

Huge fridge, quite quiet, Perfect for large family, that do not want to waist fridge's space on water dispenser.

I AM A SAMSUNG PERSON...LOVE their products except this one.I called SAMSUNG THREE times. Never got an answer from anyone. It was like DANCING AROUND with a warranty in effect. This Item has been repaired 5 times. SAMSUNG once...then the same came out again about two weeks later.I called and the store sent someone out twice and I paid once. (They have always taken the back off, changed the internal fan twice, changed the way the door is mounted, each time taking the door off to thaw each time). I have lost so much food because of the INEFFICIENCY that NOT ONE OF YOU WOULD OR COULD STAND.Get me a NEW ONE THAT WORKS! Just like what YOU would want. All I have heard since the seventh Month I had this is THE WARRANTY or was I really hurt because of a suit...A WARRANTY does NOT WORK when a person is loosing THE FOOD for failure to OPERATE.YOU WOULD NOT BE HAPPYNow I have the same problem for the sixth time and you see this item is ONLY a few years old and NO ERROR in use at all.Marvin Haire, LtCol, USAF [email protected]

I love it, works well no problem.

I had this fridge for 4 years. After 3, water started pooling and freezing in the veggie drawer. This was due to a frozen drain line, which is located in a difficult to access part of the fridge due to poor design. It was a good fridge for a couple years though, and looked really nice.

Love it

I inherited this unit when I bought the house I currently live in. Since I have owned it, it has leaked all over the floor - the bottom of the refrigerator area under the crisper trays filled up with water and overflowed. This is an ongoing problem and i have to sop up all the water from the under the drawers every morning to keep it from reoccurring. The ice maker just gave up the ghost due to (I think) the water valve failing - I have a part on order for replacement - no thanks to Samsung who will not give you the part number - they want you to buy it from them at inflated prices.The refrigerator DOES NOT COME WITH BUILT IN WATER FILTER LIKE ALL OTHER MODERN REFRIGERATORS. Seriously? They want you to pull out your refrigerator every time you need to replace the filter. What is this, the 1970's?Anyway you can tell I am less than satisfied and will never buy any Samsung refrigerator in the future.