Is this authentic martin kastler or replica; judging by the so-so reviews, i'm thinking replica?

I have two of these. One purchased directly from Crucial Detail / Martin Kastner, and one from Amazon. Same product / no concern of replica. Minimal difference in price, so if you still have concern, just order from Crucial Detail directly.

How do you sterilise this product?

Thank you for being part of our Porthole community. The Porthole is dishwasher safe and can also be steamed for sterilization.

My porthole infuser leaks, what can I do?

Hi. The best way is to contact us at Crucial Detail at info@crucialdetail.com for troubleshooting and replacement parts directly.

How do i get the glass off? Ive removed both hex screws but the glass wont budge... Halp!

Thanks for being part of our Crucial Detail Porthole community! Here are a couple tips for removing the glass when it is tight. Quick Tip: Cover screw holes with fingers and blow air into the Porthole spout with mouth to release the tension. Longer Term Tip: The plastic will loosen with use. Lay the glass flat on the counter (on a towel to avoid damaging glass) and insert the body over the glass with a bit of force. Then push the glass back out, repeating the whole process a few times on both sides before using with liquid.

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Description

🍹 Infuse your lifestyle with style and flavor — don’t just drink, experience!

EFFORTLESS CLEANUP - Dishwasher-safe materials mean more time enjoying and less time scrubbing.
ALL IN ONE INFUSION KIT - Comes with accessories, assembly instructions, and a recipe booklet to inspire creativity.
READY FOR EVERY OCCASION - Perfect gift for weddings, holidays, or impressing your boss with unique flavors.
ELEVATE YOUR MIXOLOGY GAME - Craft stunning cocktails, teas, and infusions with ease and style.
DESIGNED FOR THE DISCERNING - Sleek, minimalist design by Martin Kastner that doubles as a conversation piece.

The Porthole Infuser is a 13-ounce, round infusion vessel crafted from tempered glass, stainless steel, polypropylene, and silicone. Designed by Martin Kastner, it combines elegant aesthetics with practical features like dishwasher safety and a complete accessory kit, making it ideal for creating cocktails, teas, and more while impressing guests or gifting in style.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.