Microsoft Dynamics CRM 4 For Dummies 1st Edition

Good book to help you if your not familiar with CRM not the easiest program to use. I'm not a computer guy but because I used the old system more than the others I was made administrator.

I love Dummies books for the simple fact that they are structured to inform the uniformed. They speak a common language without getting to heavy. After reading a dummies book on any subject I feel that I am ready to move on to more language heavy books of the same subject. This book is no different. I would recommend this book to anyone who wants a desk reference, a refresher, or someone who is just getting started.

This is a very basic review of CRM 4.0 and probably good for beginners. The problem is that it doesn't go into much detail in terms of HOW to do some of the cool stuff CRM 4.0 can do. More instructions and some workflow examples would have been highly beneficial! I recommend Richard Knudson's book, Building Workflows in Microsoft Dynamics CRM 4.0, Second Edition instead. [...]

Very basic, gives a good overview of the application. Not what I needed though -- really was looking for how to write reports. This book only gives a very slight overview.

For someone starting to use CRM this light book provided me with good explanations of the terminology

Is a great help in learning this software