Scout Alarm Wireless Motion Sensor, Arctic

I had numerous problems with various pieces losing connectivity repeatedly. I contacted Scout support and they first told me the devices were probably too far away. That seemed unlikely since the devices were as little as 12' from the hub.Then Scout support told me that they had found a faulty battery issue and would send replacement batteries. I'm not sure when the faulty battery issue was discovered, but it was concerning that a security system had batteries that were dying less than 6 weeks after installing them.Unfortunately, that didn't solve the issue either. They offered to replace the hub or to allow me to return it for a full refund, waiving the restocking fee. After spending many, many hours trying to get this fixed, and being without a reliable security system for over 3 months, I opted to return the items. I was eventually given a refund for about 75% of my original purchase price. When I contacted Scout about this, they then told me it was out of their hands.I am very disappointed in the product, which is clearly not ready to use as a real home security solution, and in the customer service provided by Scout.

This is a good product, it works good, have owned it for a year and still works good. Battery life could be better, I'm getting about 3 months on the batteries but compared to other alarm options this was the best choice for me. I'm going to buy another. Alarm systems in general can really be a pain for the inexperienced and Scout has done a good job making it simple.This is an update March 29th, 2018 - owned for years. I just want to say Scout Customer Service is absolutely top notch!

Lightweight, compact and discrete motion sensor that blends in quite well in the corner of a wall without being too noticeable. Has the option to be installed with the included double sided tape, using a wall mounted screw (not included), or set atop a shelf. Very easy to set up. Sensitivity is a pretty spot on but it does pick up my large breed dog.

Scout is an awful company. Starting January 1st, 2016, any new customers can no longer self-monitor their purchased Scout systems for free. All you will be able to do pretty much without paying a monthly charge is swipe your fobs on the door sensor if you buy one of those. In order to get any notifications via the app, e-mail, SMS or phone you will need to purchase a monthly plan. If I would have known they were this type of company, I would NOT have bought their alarm system. I will certainly not be recommending their product to any of my family or friends from now on.

While the unit works well in terms of detecting a wide range of motion covering an adequate area, animals do easily set them off. If you have pets and were planning on using motion sensors in place of glass break or open sensors, this is not the best option.

Working no well so far 2 months in

Works well, though it would be nice if it could be placed higher in the room. When I placed it close to the ceiling, it wouldn't detect any motion at all. Lowering it to 6' solved the problem, but it's a lot more obtrusive at that height.

These Will pick up a small pet. I have a 15 pound cat that sets these off all the time. I followed the install instructions to turn it upside down. It is at the correct height. Called tech support but it does not look like they have a solution. This is a big problem in their user forum. Great product if you don't have pets, but if you do it is worthless and a huge headache.