Scotsman SCN60PA-1SS Brilliance Nugget Ice Machine Door Finish: Stainless Steel, Drain Type: Pump

Update 3/4/19: After assigning 5 stars to this unit, I can no longer recommend. My parents unit lasted less than 3 years and I was determined to fix it myself after my mom received a repair bill estimate for $2600. Estimate included replacing motor and breaker/bearing expensive parts. I chalked this up to my parents not doing a great job of maintaining/cleaning their unit. But they did clean it at least annually. So, as I was in the midst of exploring replacement part costs for their unit, MY UNIT started seizing up. After a few calls to Scotsman technical support, it appears either my evaporator needs replacing or something else is preventing the unit from making ice. I have attached pictures of their motor/evaporator and mine. My unit has been in service since 2012. I have meticulously maintained my unit. Cleanings every 6 months, RO water quality (with Ca++/K+ water additives to address the reactive nature of RO water) being used for supply, and now realizing less than 7 years of service, I will either need a new unit (recommendation by Scotsman support!) or a very large repair bill which will somewhat equal the price of a new unit. My sisters unit has also had issues, but her's was with the water reservoir leaking.So in conclusion: great ice maker....when it is working. If you can swing $4000 every 3-6 years on a new ice maker unit, this ones for you. I will be looking for a less expensive alternative going forward. Very unfortunate to have such high repair bills and parts for ice makers that don't last longer than this.Original Post:I agree with the other posts on this product. This is the 3rd Scotsman unit I've either purchased or installed (for my parents) and absolutely love this ice maker. Admittedly, anyone spending this much on an ice maker better enjoy soft ice or have reasons why this would be their ideal unit. My family previously had a KitchenAid model which constantly ran and made noise (different way ice production is made with those units) and elderly parents purchased a Hoshizaki unit. The Hosh undercounter had so many problems. New drain pump required, constant problems with the ice sensor shutoff causing ice to push open the door among others. With this Scotsman, we've had our first unit for 3 yrs now and this truly is commercial grade with no problems thus far. Easy to install for the DIY'er. Sister and her family also has this unit.Pro's: quick ice production, quiet, drain pump seems to run less than KA model, less water used given auger system of ice production, sensor shutoff does good job keeping bin full while not over producing, LED light reminder for cleaning every 6 mo ( a great idea to protect this investment and help ensure unit functions properly for years), ice bin seems to keep ice from melting longer than previous units we've owned, lighted LED light when opening door, and auto shutoff LED when water is not supplied.Cons's: cost, kids hang on door causing door hinge needing to be replaced (our fault, but plastic part inside hinge could be heavier duty)..All in all - highly recommend this well made unit. I would suggest going ahead and getting the cleaner and bottle dispenser for cleaning the unit in 6 mo. It takes about 40 min to clean the unit (you have to add 16oz acidic solution to remove scale and build up) but is easy to do if you just follow manual instructions.Thanks Scotsman for making a good residential nugget ice maker!

I researched several of the nugget style ice makers and spoke with many folks that had purchased the Scotsman brand before purchasing this unit (pump model). Bottom line, I'm very pleased with this unit, both from the overall value of purchase on Amazon (saved $300+ versus local retailers) and the operation of the unit. It simply makes incredible chewy style ice. The unit sits in my garage, which means I had to install a water line, with an inline water filter. Once the maker was turned on, it immediately went to work on making ice. The first few batches needed to be "rinsed" down the drain because of the pressure check gunk that was in the line, but after that, all was well. My wife said her ice machine is the best gift she ever received. You know the old saying, "when mama's happy, everybody's happy!" That certainly rings true here.Delivery was quick and professional. No issues. I would order from this supplier again.

This machine made great ice for a 18 months.. then it died. No help on warranty or fixing it.. just replacing for full retail $$$. For paying what we paid, for what we thought was a good brand, great product... what a let down. Would think that the Scotsman brand would want to keep customers for life & at least work with them for product performance issues. Unfortunately, they have lost our family & all of those that come to our custom bar to see the broken Scotsman.. everyone used to love the nugget ice. Now, our Scotsman just holds ice that we buy from the store & only used as a cooler. I would rather use my yeti cooler, at least they stand behind their product. What a shame..

I purchased a Scotsman Nugget Icemaker and it shipped from the distributer (Katom) in a reasonable timeframe to the freight company for delivery. 2 weeks later I get a message from Amazon saying the freight company was having problems contacting me. That's not true as I track all calls and never received one from them. After much battling with the freight company, I received the icemaker after they did a no show on a delivery the previous day.I hooked up the icemaker and it doesn't make ice. After 2 hours on the phone with Scotsman the rep, he told me to call a specific repair company to fix the icemaker and they would pay the repair company since the product I bought was brand new. Repair company comes out and says they don't have the welder to fix the leaking freon which is what cools the icemaker...and they demanded money for the fix as they said the problem is between Scotsman and us...not them. Nobody seems to return calls from any party, and my Amazon Return runs out in 1 day.I hate to do a return, but I need to protect my downside as this was a 6k purchase.

The Noise! Love the ice, but the noise this machine makes is not worth it. When the pump is running the whole house vibrates. When the pump is not running ( most of the time it is not running ) only some of the house vibrates but still loud enough to be distracting. Too bad bc the ice is really nice but did I mention the noise.

The Scotsman came in and we installed and it worked perfect for 2 days. Drain pump kicked on for a few seconds every now and then and the ice was perfect. The unit quit working last night. Pump is running continually and the bin is still 1/4 full of water..... no ice. Buttons all non responsive. I have sent seller a note and will await their reply. I had read similar reviews but wanted one so bad I took a chance..... maybe they will replace it for me but will see. I gave it a 2 star rather than 1 because when it worked for the two days it was great