simplehuman9 oz. Touch-Free Automatic Rechargeable Sensor Pump, Matte Black Stainless Steel, New

We had the older model of this exact same product, which finally, after perhaps 10 years, stopped pumping, even with fresh batteries. The light would flash, etc., but the motor did not operate. Not a bad run, really. We liked the design and performance of the old one, with some caveats that also apply to the new one, which I'll cover below.Just put into service, the new soap pump is working as expected, so no complaints there. I'll get back to you if it fails before 10 years.Differences in the new one:While shaped similarly and styled essentially identically, it is considerably shorter, so may not hold as much soap (though it is close, if not equal). The old one stood regally behind the sink, perhaps even imposingly. The new one squats submissively. The photo on the Amazon listing kind of looked shorter, so that was not a TOTAL surprise. It's still tall enough, and some might find its less imposing and magnificent height less of a distraction, sink-side.The new one has a QR code under the soap lid to reorder soap; the old one was from the stone age where you had to find and order your own soap.The new one has a small printed branding label near the bottom front, not TOO noticeable, while the old one either didn't, or spilled soap over the years had dissolved it off. I like no label.Like the old one, the battery insertion icons on the bottom are VERY confusing. Do you put them in as shown on the embossed image next to the battery lid, or do the batteries look that way once inserted (which gives opposite polarity results)? The instruction manual had a tiny photo which, once examined closely, made it clear (it was opposite my guess looking at the bottom label). I got battery polarity wrong a time or two with the old one, and it didn't damage the unit, it just didn't work. Generally, when replacing batteries, I made careful note of how the old ones were inserted, as it was working that way, rather than lifting it high and peering at the bottom where the battery lid and label are located. (And yes, the batteries tend to run out JUST AFTER you've refilled it with soap, so not only are you not able to turn it over to insert them, but you've got to be careful about tipping it too much.) Battery replacement inconvenience is a minor quibble with both the old and new models. Put the battery port on the bottom, out of sight, and its inconvenient. I'm fine with it how it is - there are trade-offs in life. (OK, MAYBE you can turn it over with soap in it, see below.)Now for my complaint, which is not really a product review, but an Amazon (and Amazon customer) review: It was missing a critical part, right out of the box.I noticed, as I opened the box, which appeared new and undamaged, that the pump was not securely packed in the box. Later careful examination revealed that the bottom box insert was on top of the pump, and that the top packing insert was missing. Clue: this is an unused, but returned unit. Everything else was there, including the instruction book and sample packet of soap.Second BIG clue: Turning it over to insert the batteries (no soap in it yet, so this rare event is still safe, though the top soap lid does have a seal, so IN PRINICIPLE you could turn it over when filled with soap) -NO BATTERY CAP!!!! The cap was not in the box, in the packaging, etc. and it had NOT fallen out a few seconds earlier when I opened the box. This cap fits securely, so it didn't just fall out of its working location. Maybe they left it out in manufacture? Nope. Another clue that this was a returned unit.Time to set up a return with Amazon? Not yet. We have the old one, now headed for the trash. Maybe the battery door (which has a rubber O-ring seal) is the same? Amazingly, it is. (The soap door, on the top, is NOT the same, so if that had been missing we were SOOL.)This happens with Amazon fairly often: someone returns an item, often a perfectly good item, but first, thoughtfully throws away an important small part, accessory, or instructions, etc.. Amazon warehouse, seeing a superficially OK-looking package with SOMETHING like the product in it, just restocks it and ships it out as new to another buyer (rather than inspecting it and selling it discounted as a return, which they sometimes do, if the packaging is damaged or missing.)I'm 100% sure that Amazon would have replaced this soap dispenser if we'd have complained, but they still should avoid this random restocking of returned items. Pretty much every time I've gotten an item that had signs of having been returned, there has been a problem, sometimes one I could solve (like this) and sometimes requiring a return/replace. I've had it happen more than once on the same product, for frequently returned items.Also, Amazon needs to get a better class of customer, who are more careful when returning items. As we've seen with other retailers over the years, after enough abuse of their return policy, it eventually becomes more restrictive. So work with me here people: only return items when you really need to, not on an inspect/try and return basis, and return everything, so it can be inspected and resold.So: good soap dispenser, but dodgy Amazon returned product handling. Amazon will take care of that last problem if it happens to bite you, so buy the dispenser. It is the best looking of those I've seen, and works fine.

So it just occurred to me that I should write a review on this product, after having used the one I purchased for 7 years so far and still running. This is by far one of the best and most useful purchases I’ve made on Amazon. It’s something I use literally every single day, multiple times a day. This thing has never broken and still works just as it did the 1st day I bought it, which is pretty remarkable. I definitely did not expect a product like this to have actual longevity. Amount of soap dispensed is adjustable. Sensor works good. It takes 4 AA batteries. It goes through batteries surprisingly fast, or at least that’s what it feels like to me considering there’s 4 of them in there. But then again maybe that’s just a misconception in my mind, given that I do use it constantly, draining the juice. I would definitely recommend this product based on my experience. I was motivated to write this review because after 7 years of daily use and still being functional this thing definitely deserves a good word for others to consider. It doesn’t necessarily feel super high quality, it’s plastic and you seriously wouldn’t expect it to last. But, other than some normal decay from time and the constant use, it still dispenses soap just fine, every time. Would buy again. (And I hope I didn’t just jinx myself with this review 🤣)

Multiple times a week I found myself cooking, needing to wash my hands, and wishing I had a free hand to get soap without getting the dispenser dirty. I must have thought to myself hundreds of times, "one day I'll get a dispenser that'll solve this issue".After having this internal discussion hundreds of times, I finally did a little research and then settled on this dispenser. I went to America's Test Kitchen to see their best picks for the category (as I often do with kitchen related equipment, I think they give good test-based reviews that seem relatively free of bias) and I settled on ordering this SimpleHuman soap dispenser. SimpleHuman stuff is expensive, but it's a bit of a buy-once cry-once situation with them, and I appreciate having a problem solved and out of my hair rather than needing to address a replacement shortly down the line.Anyway, I've had this for a month now. It works great. It looks sleek, it's easy to fill, the no-drip nozzle isn't over exaggerated, soap is dispensed almost instantly, and there's a great range of adjustment available for quantity. I've probably cut my liquid dish soap usage by 60% since getting this. I find it keeps me from being wasteful and pouring more than I need.I opted for this battery model instead of the newer rechargeable one based on reviews, and I'm glad I did.No complaints. This thing is solid. If you're looking to streamline your cooking and cleaning experience, this is a small but important cog in that machine.