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Customer Support

Dorothyâ„¢ rapid cold brewer

Q: I purchased this item and it broke when I was washing it. Where can I get a replacement carafe?

We are sorry to hear the carafe broke. If you ever have any questions/concerns or need to place an order for parts, please feel free to contact Presto Customer Service Department Monday-Friday 8:00 am - 4:00 pm Central Time, by phone at 1-800-877-0441.

Q: Can I buy a replacement carafe? Mine broke after the first use

We are sorry to hear this happened. We have replacement parts and are can certainly help you. Please feel free to reach out to us directly at 1-800-877-0441. We are available weekdays from 8:00 – 4:00 Central Time and are more than happy to help!

Q: Can i buy just the glass as a replacement part?

Yes, you just need to order from the Presto website. Mine broke (my fault), but I called their customer service and they were nice enough to give me a mulligan and replace my glass for free. Awesome customer service!

Q: Where can I find the gasket that goes onto the grounds cup? It must’ve went missing while cleaning it

We are sorry to hear you are missing the gasket. Would you please reach out to us directly at 1-800-877-0441? We can be reached weekdays from 8:00 - 4:00 Central Time.

Product ID: 613230840

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Details

Brand
Presto
Color
Clear Black
Product Dimensions
5.5"D x 6.5"W
Special Feature
Rapid Cold
Coffee Maker Type
Espresso

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Description

Specifications

Exterior Finish	Glass
Material	Glass
Item Weight	1.5 Pounds
Unit Count	1.0 Count
Number of Items	1
Item Dimensions D x W x H	5.5"D x 6.5"W x 10.5"H
Capacity	1.4 Pounds
Style	Cold Brewer
Color	Clear, Black
Recommended Uses For Product	Cold Brewing
Operation Mode	Fully Automatic
Voltage	110 Volts
Human Interface Input	Dial
Wattage	9 watts
Filter Type	No filter
Specific Uses For Product	Cold Brew
Special Features	Rapid Cold Brew Technology
Coffee Maker Type	Espresso Machine

Have a Question? See What Others Asked

I purchased this item and it broke when I was washing it. Where can I get a replacement carafe?

Can I buy a replacement carafe? Mine broke after the first use

Can i buy just the glass as a replacement part?

Where can I find the gasket that goes onto the grounds cup? It must’ve went missing while cleaning it

Common Questions

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Good experience, but the tracking updates could be better.

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