PolycomSoundPoint IP 450 with Power Supply

Good product. Works well good price.

Purchased for our office for a new employee who just joined the team. We have been using these phones for a couple of years now. Over the 2 years, we've had one out of about 20 of these fail (a few days out of the box). A few have some odd extra brightness at the corners of the screen but nothing that stops you from using the phone.

Buy one of these if you hate life, but not quite enough to want to end it all. The Polycom IP 450 will push you over the top.Or buy one of these if you are an IT consultant and your goal in life is to ensure your clients can't make a simple phone call without racking up billable hours.Or buy one of these if you really want something that LOOKS like a regular office phone to set on your desk, next to your cellphone (which is what you will actually be using to make phone calls.)A hateful, vicious machine that was created by the kind of "Product designers" of which I thought we had finally rid ourselves.Tap tap. Is this thing on? You'll never know.

Quality is good, both physical and voice, however coming from a Cisco I found the menu system frustrating and time consuming. Simple tasks like checking a missed call list and setting the phone on and off do not disturb should be first level buttons.I also found the lay out of the buttons that are there less than ideal as well. Granted I was used to the Cisco layout, but I used this phone for 5 months and just never got used to it. The Mute button was fine but why are the headset and speaker phone buttons up high in the center and sandwiched between the dial pad and the upper menu button row? I use those all the time along with the volume, put them in a cluster together and to the side.I can't knock the quality so 3 stars, but the ease of use could definitely be improved. This one ended up in the storeroom as a back-up if needed.

I normally do not write reviews, but the person who wrote the review above mine is directing their anger at the wrong item/issue. The 450 is a great phone, provided you know how to make it work. These phones are not for lay people who are used to buying a phone at Home Depot or Radio Shack, plugging it into their kitchen phone jack and start making calls, etc.ALL IP PHONES, must be installed/setup by networking professionals/companies that know how to both qualify your network connection, and prioritize IP traffic across your network and the edge router/vpn/gateway or whatever you have installed. Proof: Try using any Polycom IP phone on the same network your PBX is located on, and unless you have 98% utilization, your call will be PERFECT. IP Phones only need between 105kbps and 150kbps at less than 70ms RTT to work extremely well. Did I mention compression anywhere? Try it over a latent, downstream, 15,000+ foot DSL connection and you are talking about a completely different situation. Regardless of what you plug into a poor/latent connection, YOU WILL THINK that the phone is the problem, when it has NOTHING to do with the problem. And, if you are buying only ONE (1) phone, and it got dropped by the delivery guy on the way to your house/business, then how can you judge the next 1,000,000 phones by what happen to ONE phone? If you test 1,000 phones and FOUR (4) are bad, then the manufacturer is doing a FANTASTIC job. To reach less than 4, the cost will be MUCH higher per unit. Just ask INTEL how they make/break processor shipments.VoIP is an amazing technology, that does amazing things for businesses and end-users, PROVIDED you have some idea of what you are doing. Just because you can purchase an IP phone online, DOES NOT MEAN, you have the skills or access to the people with the skills to make it work.Therefore, if you are not a skilled network engineer, or have access to one, or have access to a company who will provide the level of support you need, then DO NOT BUY IP phones.-- RR

To update firmware:DHCP Client - enableDHCP / Boot Server - staticServer Type - IP140.242.64.35/560Otherwise it won't provision.. It took me awhile to figure this one out

If it works, it works great, but the chances that it does not work is pretty relevant.Our office just went live with these phone and the people that install them have been here over a week to fix all the bugs in the system that they themselves created. My customers cannot hear me about every 6th or 7th call. I have to hang up on them and call them back. There are 300 phones in this office alone, the other offices went live in June and they had to postpone our implementation because of the same issues. We are having to weed out the bad phones, so that IS a phone issue, not the network they are on. So out of 300, we have had to switch out 33 so far, and this is only day 2. I am not sure how many had to be replaced in the other offices.

Phones are great quality