xTool P2 55W CO2 Laser Cutter, Smart Desktop CO2 Laser Engraver and Cutter Machine, Dual Smart 16MP Cameras, Curved Surface Engraving, Create with Wood and Metal Acrylic Glass Fabric Leather (Gray)

Bought my P2 in October of 2024 after having a Glowforge Plus for a number of years (4). After a year of light use the P2 would no longer connect to my software. The software kept saying "Can't find device". A solid red light would appear at startup on the laser indicating a fault. I have been in contact with XTool product support a number of times with no resolution to the problem. They just kept regurgitating the steps in their user manual that I had already tried numerous times. I finally asked for my money back or a new unit. They replied I was out of warrantee and they could not do anything but, there were services they could supply at a cost. This machine was used only a fraction of the time I had on my Glowforge when It broke down after four years of constant use when I was running a craft business. Glowforge offered me a deep discount on a new HD model, but I decided I would go with an Xtool and now regret that decision. You get what you pay for, and this was a $3700 mistake. Update: After this review was posted Xtool contacted me and offered to exchange my P2 for a refurbished model at no cost to me. The replacement was not perfect, but the problems are more cosmetic and do not affect its operation. Long story made short I now have a working unit. I have upgraded my rating from 1 star to 3 stars. The unit operates as expected.

My P2 worked beautifully, until it didnt. It started after a firmware update and XTOOL studio update. I noticed the distant camera was now out of focus. So I proceeded to download the calibration tool to run that to reset the camera. This failed miserably. Now when I start a project and the distant camera captures an image of the inside of the P2, it is completely distorted and unworkable. I connected with ctool support and after some back and forth via email they advised me I needed to replace the distant camera. So I dish out $114 for the new camera and it took nearly 2 weeks to arrive. I followed the instructions on replacement of the camera then attempted to run a new project only to have the same issue. I have been down now over a month and support from xtool has been abysmal to say the least. I have updated my ticket online numerous times and initially I get a response, then they disappear and become non responsive. This is completely unsatisfactory for service... Follow-up: A team member from xTool ultimately reached out and helped resolve the issue. For others experiencing similar problems, please note: Do not attempt to calibrate the camera with your device connected via WiFi—the calibration process requires a USB-C connection to work correctly. After reconnecting via USB-C and completing a few additional calibration steps, my device is now functioning properly. I would like to thank Wendy from xTool for her assistance. Please note that I have changed from one star to 5 due to the help I received from Wendy from xTool in this matter.

Initial post: Worked for 1 hour and broke. Customer service is non existent. Was so excited to get this tool and it seemed to work well for the bit that it did. Could not be more disappointed with the after sales experience that they provide. Update: A few weeks after I had processed a replacement of this item directly with Amazon who were incredibly helpful, Xtool began to reach out to me directly looking to make this right including offering a full refund should I decide to go with a different product. At this point (2 weeks in) the replacement laser is working exactly as expected with no issues. While I would have wished for a better initial experience, this definitely feels like simply fell through the customer service cracks and that Xtool has put in a very strong effort to make this right. Guessing I'll be a returning customer when it's time to upgrade again.

Had a Glowforge. It died. Got the Xtool P2. Wish I would have started out with this machine. It is more powerful so it cuts faster! Bed size is bigger and it is easier to clean and dump the crumb tray. Always has accurate cuts.

I love this. Taking time to do different projects. I have cut wood, acrylic. I have engraved acrylic, wood, & metal. The only thing i can’t seem to find someone to send replacement filters for the safetypro AP2 air purifier to HAWAII.