TomTom Car Sat Nav Go 620 (6 inch, Updates via Wifi, Traffic via Smartphone, World Maps, Capacitive Screen )

I bought this Satnav because I was visiting Australia.I have used the Satnav in Ireland and Australia.It is an excellent product.It is easy to use. The maps are accurate.It is easy to maintain the device up to date and to switch between the global-regions maps, i.e. easy to switch from W. Europe to Australia and visa versa.I found the route-planning software really useful.I bought the global maps software, however these expired a few weeks after I got it (so I had access to Western Europe maps only). It took me some time to figure out how to get in contact with TomTom support, to get the World Wide map capability restored. I could not find any TomTom telephone number to call or an email address and it seemed I was in an endless loop with the chatbot who could not help.I got access to TomTom support through the chatbot. I asked the chatbot for TomTom support email. The chatbot did not provide me with an email address but it provided me with a means of communicating with somebody in TomTom support. My "email" was done in the normal Chabot dialogue window. This process was confusing and frustrating. I sent an image of the box and briefly explained my problem. My account / satnav was fixed / updated immediately.This solution was available all the time to me, but it was not clear to me.It's an excellent product and I would have no hesitation in recommending it and buying it again.

I am impressed with this device. I have had a few TomTom's in my time and this is more responsive, quick and easy to use especially with the capacitive touch screen. When I powered it on and applied all the updates the device only came with a map of Europe and the traffic and speed camera had expiry date with a month remaining so I got in contact with TomTom and said that this was advertised at having lifetime world maps, traffic and speed camera. They were very quick to make the adjustments to my account and now it has the lifetime world maps, traffic and speed camera.The TomTom My Drive app on the iPhone is not that good and it connects on first use but after that it fails. After playing about with it I have found that not using the My Drive app and uninstalling it plus also in Bluetooth setting on the iPhone forget this device and start a fresh connection works better. You get a good connection and you get the TomTom services and you can make and receive calls, the only thing you don't get is text messages but I don't need that. Make sure that on our iPhone you switch on Personal Hotspot so that the Bluetooth can connect to data for the services like traffic and speed cameraI have used it a couple of times now and I love it and with the magnet car holder supplied it's very easy to put on and remove. Very happy so far.

TomTom is a confused and confusing company. You only have to visit its website to see that its available products are different from those listed on Amazon. Its customer service is very poor: you cannot email it, the 'phone service is discontinued, and the webchat does not work (at the time of writing). The only communication that does function is its Users Forums, which actually seem quite good, but you have to work to find them.Contacting TomTom is particularly relevant because I purchased the GO 520. At least that is what Amazon said it was and the TomTom box was very clear that that was what it was. However, the device only had Europen maps (not World) and a trial version of the speed cameras (not for life). I spent about 1.5 hours with Amazon trying to resolve this. They were very helpful, but ultimately I was given three choices: contact TomTom, receive a refund, or accept a replacement. I chose the latter, only to find the same problem. Having set up both devices, I could then see on the TomTom website that the devices were listed as Essential 520 and not Go 520. The solution was to use the TomTom forums and ask for them to be fixed. A few days later and the devices were reconfigured over wifi and shown as GO 520s. Clearly, the difference between the two is merely the software.I have had the GO 520 before - it was stolen - and I knew what to expect. It is a good satnav. Years ago, both it and Google Maps were (very) occasionally error-prone in locations, but I think that, in the UK, they are both accurate now. In my opinion, it is better than most, and certainly better than an earlier Garmin that I had. It is, however, probably looking a bit old and could do with some new features. In particular, I am not sure how well it handles charging zones - and most particularly if it warns about them and how to avoid them. But it is a good basic satnav and worth paying the extra in its price for 'lifetime' maps and speed cameras. Otherwise, the costs of subscriptions are, frankly, outrageous.I would buy it again.