How does one order replacement parts?

You can contact the manufacturer. I called them and they sent the necessary parts.

Does this device actually chill the water? Is ice required to use it?

It keeps the iced water very very cold around the knee pad. The tub doesn’t chill the water, the ice keeps water cold then it gets chilled as it goes thru the connecting tubes. This is an excellent machine. It helped inflammation for posting and pre knee surgery.

I am unable to extend timer past 30 minutes? How can I program to 90 mins?

If I remember correctly some models time our at 30 minutes. If you have the model that goes to 90, press the 30 minutes time 3 times. I’ll confirm that once I am home. It’s an amazing machine. I would not have made it through knee replacement without it.

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❄️ Chill Smarter, Recover Faster — The Ultimate Cold Therapy Upgrade

UNIVERSAL FIT WRAP - One-size-fits-all comfort that targets knees, elbows, hips, and more with secure, stretchy straps.
WHISPER QUIET PORTABLE - Discreet relief anywhere with a sleek, compact design and easy carry handle.
RISK FREE 30 DAY WARRANTY - Confidence in your recovery with a no-questions-asked satisfaction guarantee.
LEAKPROOF INSULATED TUBING - Foam insulation and snap-lock couplings maintain consistent cold without mess or interruption.
EXTENDED 12 QUART COLD RESERVOIR - Keeps you cool longer—ideal for post-surgery and intense recovery sessions.

The Circulating Cold Water Therapy Ice Machine Gen 2 by Arctic Ice Clear delivers professional-grade cold therapy with a 12-quart reservoir, whisper-quiet operation, and a universal wrap designed for targeted relief on multiple joints. Its insulated tubing ensures up to 6 hours of consistent cold, making it perfect for post-surgery swelling, injury recovery, and chronic pain management. Compact and portable with a 30-day warranty, it’s engineered for millennial professionals who demand effective, hassle-free wellness solutions.

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