Inficon D-TEK Stratus Refrigerant Leak Detector

I have d-tek select and been very happy with the tool. So, I purchased "the new" d-tek stratus for backup tool in Feb 2021. This new d-tek stratus had 2 faults. The beep sound was very low, I couldn't hear the beep on site due to the surrounding noisy on site. Also the power & volume buttons are very hard to push, the volume selections are only 2, 0% or 100%(but very low volume) only, instead of 3 as written on the manual. I emailed to inficon, the manufacturer, and was told that "this unit was part of a batch that had bad audio jacks." If only the manufacturer tested this product, they would've notice the issue straight away, and fixed the issue before they distribute & sold it. It's obvious the manufacturer didn't perform QC at all. I tried to repair it under warranty, but found it is very hard to proceed with warranty repair. Amazon USA kindly offered refund. I really hope the manufacturer, inficon fix these issue by the time I re-order this item. Anyway, great thanks to Amazon for accepting return/refund.

Amazon will tell you to call the manufacturer for repairs. Inficon (The manufacturer) refuses to service the product since they say they don't sell to Amazon Canada. Product broke in less than 2 months. Previously bought the same product and it lasted for over 10 years. The quality and craftsmanship has drastically deteriorated.

Over the years I have had a number of different leak detectors. Different detector types for different situations, but this one is the bees knees. I had a leak in a large 60 by 65 chilled storage room with 2 evaporators on separate condensing units, one of which had a leak. Unsure if it was the condensing unit or the evaporator I turned the unit on,waited till the unit had initialized (about 90 seconds) opened the chiller door and entered. As soon as I was inside the detector went into alarm so I knew I was at the right place, reduced the sensitivity and proceeded to locate the leak. This detector saves so much time it pays for itself quickly and with a usb charging battery, no worries about carrying spares.

The leak detector itself is a very good unit. The first one we ordered was brand new and it was not a lick of trouble out of it it worked great. However it got left on a trailer and fell off so I ordered a new one and it was supposedly a certified like new unit. It never worked right. I ordered another one and guess what same problem. I was told by the manufacturer to be careful ordering these through Amazon like that because many of the people sell them will get them back and not even check them out and resell them. I think that's what happened to me. If you order get new or if you get one make sure it's coming from Amazon so you can make sure you get your guarantee

Must have for MVAC technicians, sniff out leak like a bloodhound on a mission, picked up a small evaporator leak without even taking anything apart.