Panasonic Microwave Oven with Cyclonic Wave Inverter Technology, 1250W, 2.2 cu.ft. Countertop Microwave with Genius Sensor One-Touch Cooking – NN-SD975S (Stainless Steel / Silver)

I was skeptical about their claims on how much better this oven worked with its cyclonic technology, yet I have to admit that it really does work well. Say goodbye to cold centers and crispy edges and say hello to evenly heated food every single time! No, really! I was honestly amazed, I didn't realize just how much of a difference thie cyclonic technology in this thing would make in terms of using a microwave, yet it's really noticeable. Cook times are actually down, heat is uniform, food isn't over or under done if you follow cooking instructions, it's a real game changer! That alone would have been enough to call this thing the best microwave oven I've ever used or owned, yet there's more that makes it even better! It's genius sensor is so handy, you need to make sure the steam can get out, but gosh does it work well! I've never had it undercook anything I've used it for and only in the making of oatmeal did it have any issues, it made the oatmeal rise, but I have a feeling that's because I used milk instead of water and milk has a different steaming point. Its sensor cook and sensor reheat functions work like a champ, yet its other features, such as preset features for frozen entrees or thawing work remarkably well, too. I don't know if it uses the genius sensor to help in the preset cooking or not, but it does somehow seem to be able to tell just the right amount of cooking time for most things even if there ends up being a little more in terms of weight than the instruction manual says to have. I am truly blown away by this, its surfaces are easy to clean, it's easy to use, it works remarkably well, I really don't think I could have asked for a better microwave oven!

I would like to start off by saying for anyone considering buying this microwave, I truly do believe most of the negative reviews of this product are due to either a small number of defective units, or just a lack of understanding on how to use the appliance properly, it is not the fault of the product/manufacturer/seller if you neglected to read the provided instructions or don’t make an attempt to exchange a defective item. Now for my review of the microwave. In terms of looks and quality it is absolutely top notch. Its VERY pretty to look at and it feels just as nice as it looks, I have no worries about it’s reliability and I’m sure it will last at least 10 years before needing any repair. To add to that it can be built in or on the counter. These things are all huge bonuses to me as I plan on keeping it a long time and I will be able to accommodate it into many different living situations. As for it’s performance, I have never seen anything like it. It is super powerful and truly heats so much more evenly then ANYTHING I’ve used to cook. It doesn’t turn vegetables to mush or make meat chewy. A good item to test a microwaves performance is a frozen burrito, if the outside gets super dry, or the outer layers are very hot with either random cold spots or a cold center it’s not a good one. This microwave achieves perfectly even heating throughout, no super hot or cold spots and the tortilla was perfectly cooked without getting dried out. The sensor seems to be very accurate as well but there are certain things it doesn’t do so well with and that’s clearly pointed out in the instructions, it may take a little to learn how to use it and get used to the different way it cooks, keep in mind it’s very powerful. To conclude my review that’s way to long, I consider this microwave an amazing investment and a great value. I absolutely recommend buying it.

We replaced a panasonic from the early 2000 with this one. Overall, a really great microwave. Ours was missing the manual (it came from Amazon warehouse), but it is a pretty easy microwave to figure out. The turn dial is a really neat change -- my husband and I both really like it. The interior is easy to clean. So far, we've tested quite a few sensor cook options, timed cook, milk/coffee, popcorn, and inv. Turbo defrost. They all seems to work really well. We haven't really had an issue with cold spots in reheated food, so that's great. Likewise, no issue with food being partially cooked during defrost. All in all, would recommend. Only complaint is that I wish that we could have gotten this microwave in a different color... the stainless steel (although easy to clean) shows EVERY fingerprint. Oh well, at least it does its job well!

A little part of me feels like this review is a tad unfair. First up - this is a perfectly nice, decently performing microwave. Nice functions, works great, reasonably easy on the eye for a big steel box. If I were rating this product on its "microwave-yness" then I'd give it 4 or 5 stars. But most of me thinks that this oven, and Panasonic, throroughly deserve a 1 star for two reasons. First, there are the key words "built-in" in the description and spec, which is exactly why I bought it, as I need a replacement built-in microwave. This oven pairs with the NN-TK932SS trim kit, which I confirmed with Panasonic customer support is the right one. And when I look at the Panasonic website (see picture) there's a nice tight finish. But when fitted, there is actually a 1/2" gap on all four sides of the microwave through which you can see the duct work and cabinet cavity. Seriously - the trim hole is exactly 3/4" bigger than the oven. Ugly. I thought I'd bought the wrong kit, but no. Second, the customer support from Panasonic is ATTROCIOUS. Here's a fun transcript from my chat with them: Levon S (1/3/2018, 7:26:55 AM): Welcome to Panasonic Microwave Support Live Chat Group! How may I assist you? Me (1/3/2018, 7:27:19 AM): Can you confirm the correct 30" trim kit for an NN-SD975S microwave? Me (1/3/2018, 7:27:49 AM): I bought the NN-TK932SS but it has a 1/2" gap all around the microwave, looks ugly. Levon S (1/3/2018, 7:29:17 AM): NN-TK932S Me (1/3/2018, 7:30:22 AM): Really? And its supposed to have a big gap around the microwave? It looks terrible. Me (1/3/2018, 7:31:07 AM): Look at the picture at http://www.abt.com/product/64796/Panasonic-30-Stainless-Microwave-Trim-Kit-NNTK932SS.html Me (1/3/2018, 7:31:25 AM): With the 975S microwave it doesn't look like that at all. Levon S (1/3/2018, 7:32:15 AM): Then you need to contact a installer for unit was installed wrong Me (1/3/2018, 7:33:43 AM): Are you serious? Levon S (1/3/2018, 7:33:43 AM): yes Me (1/3/2018, 7:34:26 AM): There is no installing it wrong. Its a trim... it fits over the microwave. The hole in the trim is bigger than the microwave. "Fitting" it won't make the hole bigger or smaller. Me (1/3/2018, 7:34:51 AM): I'm not talking about the hole in the cabinet. I'm talking about the hole in the trim which fits over the oven. Levon S (1/3/2018, 7:35:30 AM): That is the correct trim kit as I have stated to you and you have enter it wrong because there is no spacing on it Me (1/3/2018, 7:37:17 AM): Is there a phone number I can call to talk to someone else. Either you don't understand me, or the product I was sent is defective. I can fit my entire finger between the trim and the microwave. Me (1/3/2018, 7:37:26 AM): All the way around. Levon S (1/3/2018, 7:37:34 AM): You can call 1-800-211-7262 but you will be charged $9.95 to speak with agent over the phone. Me (1/3/2018, 7:38:02 AM): You guys suck. I'm returning the microwave unless you give me a number to speak to someone for free. Me (1/3/2018, 7:38:27 AM): You call this customer service? Levon S (1/3/2018, 7:39:36 AM): Sorry there is no free number I discovered that there IS a free phone service during the warranty period, but what the number is escapes me. The phone line that told me this hangs up before giving you the option of talking to someone about warranty. A second chat had similar, almost comedic results. The second guy had ME google product dimensions for his own products, in order to confirm that this isn't a fitting issue, and yes indeed the trim is 3/4" bigger that then microwave.

I had a 2015 Panasonic microwave with inverter technology which I really liked, but it burned out when the air flow was accidentally blocked. I looked for a similar Panasonic to replace it with, and settled on this one. We like to have multiple dishes in the microwave at once, or to be able to reheat a whole casserole dish without having to divide it into smaller containers first, so the large size is perfect for us. (Approx. 2.2 cubic feet inside; roughly 24" x 14" x 20" on the outside, so it does require a big chunk of counter space.) I also really like the inverter technology and find that it provides a much more even cooking result than traditional microwaves. It also makes for a much lighter microwave, so in spite of the size it is easy to lift and shift this unit to clean underneath and behind it. There are only two things I have not liked when compared to our old one: 1) The interior light is dim. At some point, Panasonic switched from a regular interior light bulb to an LED light, and they should have put in a much brighter LED fixture. I have to turn out the kitchen lights if I want to see how something inside the microwave is cooking. 2) My other complaint is that there is no visual indicator of the power level that you selected. The old microwave had a line underneath the cooking time that got shorter as you selected lower power levels. This one lets you select from 11 different power levels -- from high (10) down to 1 plus a 0 (zero) level for keeping food warm -- but once you hit the start button, there is no visual confirmation of which power level was selected. If you're like me, you'll be staring at your food cooking wondering, "Did I remember to set the right power level?" And let the reader be warned: I don't use the pre-programmed sensor cooking features, so I can't say how accurate they are. When sensor cooking was a new technology, I found that it was always under- or over-cooking my food, and I got used to just eyeballing my cooking times. Even for defrosting I prefer guesstimating times and power levels rather than programming in food types and food weights and trusting the microwave to do it for me.

I replaced my 44 year old built-in Panasonic microwave with this model which fits the built-in space and trim perfectly. It arrived in strong packaging and works well. I do have the same recommendation as others for improvement that a brighter light inside is needed. Pros: it fits my space, is large inside, and heats evenly. Touch screen is easy to use. Cons: Needs a much brighter light inside, the glass turntable requires some maneuvering to fit correctly on the gear that rotates it, and the wheeled bracket that supports the turntable is not as strong as my 44 year old version. I hope it lasts. Overall I am happy with it, most especially because it fits the built-in space well and is large.

There were so many mixed reviews of this microwave that I waited several months before reviewing it. First, I had a Wolfe microwave which was built into my kitchen when I bought the house (new). The unit cost well over $1,500 to replace and, worst of all, the reason I needed to replace it was a cheap component that went out over and over and over- at a retail cost of $300 to replace & have installed each time... SO... after giving months worth of thought to what to do THE NEXT TIME, I finally decided to buy a "lesser" microwave and use it on the counter. After less than a month we were so crazy about this one that we took out the built-in unit. Now we're having trim made so it will look like it was designed for the house. This is simply the easiest, fastest, best microwave I've ever used, cleaned, or owned. I don't know if perhaps a change was made to the part some people said was "paper", but there's definitely nothing on the reachable area of my unit that is less than solid materials... and I would have noticed... with two teenaged boys and a five-year-old girl, I've cleaned every square millimeter of the inside and probably the outside multiple times. So just in case you're considering this unit, I can tell you it will defrost a pound of ground beef in about three minutes, make 4oz of popcorn in less than 3 minutes- and that's like two of the bags of popcorn. It cooks a corn dog in 40 seconds from frozen and everything else I've needed it for I've actually needed to REDUCE the time I would have used for my designer Wolfe microwave even when it was brand new... The bottom line, in this case, is the price isn't the whole story. This really IS a terrific buy. If you read my other reviews you'll see I'm fairly stingy with these kinds of compliments.

I purchased the Panasonic NN-SN97JS about 30 days ago to replace a Thermador MBES/01 microwave that stopped working. After researching replacement options, this model seemed like a good fit in terms of size and functionality, and I also bought the matching trim kit (Panasonic NN-TK932SS 30-inch Trim Kit) for a built-in look. While the dimensions were similar to my old unit, I had to make some adjustments to install the mounting brackets for the trim kit for the under-counter installation. Performance and Features The microwave performs well overall. It heats food evenly, and the presets are convenient to use. I also appreciate the modern design and spacious interior. The trim kit gives it a sleek, built-in appearance, which matches my kitchen perfectly. Issues with the Turntable Unfortunately, my experience wasn’t perfect. From day one, the turntable didn’t rotate. Attempts to contact Panasonic were not productive but after some online research, I determined the issue was likely a faulty turntable motor or fuse. I ordered a replacement turntable motor online, and after watching a helpful video, I was able to fix it myself with no special tools. The new motor cost $41 (including shipping). While I’m relieved the issue was fixable, it was frustrating and disappointing to encounter this problem with a brand-new appliance. Final Thoughts Despite the initial setback, the Panasonic NN-SN97JS is a solid microwave with good performance and a sleek design. However, the fact that I had to troubleshoot and repair a defective part right out of the box was a letdown. If you're considering this microwave, it’s worth noting that it may require some effort to install (if you're using the trim kit) and there’s a small chance of encountering issues like mine. That said, now that it’s working properly, I’m satisfied with its performance and would cautiously recommend it.