iSpringWhole House Water Filter System, Highly Reduces Sediment, Taste, Odor, and up to 99% Chlorine, 3-Stage w/ 20-Inch Sediment and Carbon Block Filters, Model: WGB32B, 1" Inlet/Outlet

I installed this 3-stage system in 2020. I was impressed by the quality and the ease of installation. The water quality immediately improved in taste, clarity/turbidity and scale build-up. We have been VERY pleased with the performance and cost effectiveness of this System & the iSpring replacement filters. Additionally, over the years, whenever I had a question, a call to Customer Support got me to a LIVE knowledgable person with real answers.Recently, after 5 years of use, one of the filter caps (black female threaded piece that accepts the blue filter housing) developed a crack. I called Customer Support first thing to check about a replacement repair part.Within seconds my call was answered by Nick and within 2 minutes Nick thoroughly understood my situation. He indicated, even though I was well beyond warranty, he would ship me a complete new top machine head (all 3 black caps assembled together in a new mounting bracket). All Nick needed was a copy of my original invoice and my shipping address.This Customer Support was the BEST I have ever received (and I’m a 77 year-old Handyman/Engineer). Entire call lasted less than 5 minutes and the whole mood was positive and focused on fixing my issue. Oh, additionally, the Machine Head arrived in less than 2-½ days (55 hrs.from my call!!)!!HIGHLY RECOMMEND!

We’ve had our iSpring Whole House Water Filter System for a few years now, and have really loved our clean water throughout our whole house it has worked great. Then I had a crack on one of the caps, and water started spraying out. Thank goodness, my system is mounted in an area where the water did not hurt anything.So the next day, I called their customer support to find out what I could do to fix this, and a wonderful guy named Nick answered the phone. Nick was so helpful and knowledgeable about the system, which was awesome.Most of the time, when I call customer support for most companies, I know more about the product than they do and just get a big runaround. I knew it was out of warranty, but Nick asked me a few questions and said it was no problem, and he would ship me the parts ASAP to fix it..I was floored. Thank you so much, Nick! If you ever read this, I really appreciate your help on getting me going again!iSpring has a customer for life, and I highly recommend it to anyone looking for a Great product with Great customer support!

We live in a small town that has experienced frequent periods of discolored water for decades. We'd see it in our toilets, sinks, and bath tubs, knowing it is in our food as well. It would last a couple days and be gone. We purchased a 10' x 10' x 30" kiddie pool for the grandchildren, set it up, filled it, and the water color was disgusting. It was almost the color of tea. We drained the pool, washed it out, and purchased a small filter that attaches to the garden hose. Refilled the pool again and the water was again discolored, but not as bad. Drained the pool again and put it away until we could resolve the water issue. We didn't need a water softener, nor did we want the purchase and upkeep expense for those types of systems. We did research online and found that iSpring filter units kept popping up as one of the top three best rated whole house filters. They're competitively priced and installation looked straight forward. We found the unit that we believed best suited our needs and purchased the model WGB32B unit off Amazon. This unit came with three filters; 5 micron particulate and two carbon filters. It arrived in a few days, and after reading the instructions I decided to install it myself. Our house has CPVC water piping so that made things easier. A trip to the hardware store for $50 worth of pipe and fittings and we were ready to be "plumbers". I first mounted the manifold unit (minus the filter housings) securely to the wall next to the main water supply line. Don't skimp on secure mounting as this unit is fairly heavy (maybe 40 lbs dry), even with out being full of water. I laid out the piping and fittings in the configuration I'd draw up before starting, cut the piping after some measuring, and "dry fit" (not glued, only hand fastened) everything together. After some adjustments, I shut off the water main, drained the pressure, and as much water that would drain. I cut into the CPVC main line at a predetermined place, drained residual water, dried the piping off, and started installing the piping and fittings, gluing them together starting at the main water pipe and working my way around the filter piping system. Once together, I allowed the glue to cure for an hour. While waiting for the glue to cure, I installed the cartridge filters into the housings and installed them onto the manifold, snugging them with the included wrench. After an hour, time for the leak test. I had all faucets in the house open. I slowly cracked open the main water inlet valve and slowly closed each faucet in the house. I could hear water filling the cartridges as the air was being pushed out of the system. Once the air was purged, and all faucets closed, the system came up to full house pressure. No leaks! I closed the filter bypass valve and we opened the closest faucet to the iSpring system and allowed water to flow for 10 minutes as instructed in the directions to flush out any carbon particles (didn't notice any visual carbon particles). Checked for leaks again. All good! We ran water in each faucet to flush the house system for about 15 minutes. Checked for leaks AGAIN. All good. Still not leaks.A couple installation notes:1) For the threaded connections on either end of the manifold, I used 12 wraps of Teflon pipe tape AND a coat of good pipe sealant on top of the tape. The instructions said this could be a leak point, so I took no chances. I carefully tightened the adaptors into the ends of the manifold. I did not "bottom them out", but was a few ticks tighter than "snug". The manifold is a type of heavy plastic. I was using PVC fittings, but if you're using metal, be careful. Over tightening could crack the manifold.2) As stated above, use heavy hardware to fasten the unit to the wall. I used a 2" x 10" board screwed into the wall studs with nine #9 x 3" deck screws, then lag bolted the manifold to the the board. The heavier the better. Do not use wall anchors in drywall! Do not use small screws such as drywall screws! If you have to, build a mounting bracket.3) I installed a low point drain on my system. When it comes filter changing time, I wanted to be able to close the inlet and outlet filter valves, open the bypass valve, drain the pressure and and much water out of the manifold as possible. I can also use this as a low point drain for the house system if that's ever needed. I encourage you to do this as well.4) I did not install union fittings in my system. This would allow removal of piping without the need to cut the pipe. If I had anything that I'd change, that would be it. I trusted my threaded sealant and gluing, but any leaks and I'd been cutting CPVC pipe out to fix the leak(s).We've only had our iSpring system up and running for one day, but we could tell a difference immediately. The water in our white porcelain toilets is actually CLEAR. It'll be interesting to see how long the particulate filter lasts in the conditions we experience with our city water. I expect 6 months with our city water condition. We shall see.I registered the iSpring system online. I received an email from Sean within an hour thanking me for the purchase and telling me to contact him with any questions I might have about the system in the future. So far, we couldn't be happier with the iSpring system. I am confident we made the right choice and look forward to not worrying about the water we use and consume.

I purchased the iSpring WGB32BM whole house water filter system in mid-February. We are using well water and have temporary housing while our house is being built. After having our water tested (state approved lab), I purchased the above mentioned filter system that I thought would serve our needs. It worked great for about 3 weeks, took out the rust color, the smell and the taste was good. Then the smell started coming back, along with a little of the rust color. After spending $500 on the system, I was disappointed. I called Customer Service. I didn't expect the interaction I received. I spoke with Michele. What a treat she was. I was very impressed with her knowledge, kindness and a true desire to help resolve the issue I created. She asked about the system I purchased. She also asked for the results of the water test. Well, come to find out I purchased the wrong filters resolve the water issues. She advised what I needed. Not only that, she shipped them to me for free. That was unexpected. It was my mistake, but she made sure I was pleased. The new filters have been installed for about a week. The water is perfect: clear, orderless and tastes like spring water. On top of all that, she took the time to recommend what we needed for a whole house system, complete with water softener, once our house is finished. Kudos to Michele. She went above and beyond and is a true asset to iSpring. Thank you Michele!!