Salesforce.com Customization Handbook

This book is brilliant and i really wish it had been around two years ago when i first entered the world of Salesforce Administration. It really explains everything for you, starting with Cloud Computing and the background of Salesforce and then continues to give you a good understanding of Salesforce products as well as then how to customize your own org. I know there are a lot of administrators out there like me who a probably put in to the role with no previous Systems background and no training and i have to say this book would have been the perfect present at the time. Even two years on there are still things i am not sure of as Salesforce moves so quickly and i know i will be referring to this book on a daily basis as things come up or as we add new items to our org. I have to say well done to the writers this is exactly the kind of thing i have been looking for and even better it is up to date!

This is a useful book for those getting started with Salesforce setup and customisation, such as those that have been lucky enough to be chosen as an administrator but not offered any training! With more focus on educating rather than just informing, it could have been so much more - a few real world examples worked through from start to finish would be a welcome addition, as would more explanation of concepts and the pros and cons where there are multiple approaches.