Evaluating Training Programs: The Four Levels (UK PROFESSIONAL BUSINESS Management / Business)

Donald and James Kirkpatrick's work is an update of the classic reference book that forms the foundation of current training evaluation practice. It begins by describing the initial activities of understanding the resources available in your organization and obtaining management support for training evaluation. Chapters three through six teach readers how to measure training outcomes at four different levels: - Reaction - What is the "customer satisfaction" of training attendees? - Learning - What attitudes, knowledge, or skills did they gain? - Behavior - What do they do differently on the job? - Results - How does training make a difference to the organization? The book closes with a chapter advising readers how to use training evaluation data to forge a chain of evidence that supports the value of training--or points to a need for change. This is an excellent, practical introduction to the essentials of training evaluation. Motivated readers may want to follow up with Implementing the Four Levels: A Practical Guide for Effective Evaluation of Training Programs , which contains case studies and additional guidance in implementing the four levels evaluation model. Jack Phillips and his colleagues have extended the Kirkpatrick model to include strategies for determining the return on investment in training. Their technical work is well documented in Handbook of Training Evaluation and Measurement Methods . See also the forthcoming Metrics That Matter: What CEOs Really Think About Learning Investments for their latest advice about how to talk to management about training value.

Es un libro estupendo, aplicable no solo al entorno de la capacitación, sino también a diversos ámbitos como la Mercadotecnia, Procesos, Administración, Recursos Humanos, entre otros.

Excellent and relevant book for evaluation of training programs. I read this book while getting my Masters in Learning Design. The book is an easier read than most books in this field and the author is one of the most renowned Evaluator's of our generation. He explains concepts which you can certainly use in the workplace, and has case studies to back up his theories.

A very quick and easy explanation of the Kirkpatrick 4 Levels of Evaluation Model. Can be applied immediately with case studies to help you understand how to effectively apply the steps.

Purchased as a required book for class. It is well written and easy to understand. Implementing the book learning into my projects is easy especially with the detailed case studies.

I have been evaluating programs since 1973 and endorse this approach to evaluating training programs. The book contains engrossing actual examples of evaluations from agencies and firms of every type.