Brother FAX4100E IntelliFax Plain Paper Laser Fax/Copier

This was a replacement of the previous version of this machine. The problem with the old one is that after several years of office use, in an office with about 8 people, it recorded a problem that could not be cleared which may have been related to the drum, but it was unclear from talking to Brother's tech support. What was clear is that for a little more than the cost of replacing the drum, which might not have solved the problem, we could replace the whole machine.In the interim, we tried using an HP professional all in one printer, color copier and color fax (model L7780). That was a nightmare, as it was slow and had one of the worst paper feeders on the scanner that I have ever seen.What a relief to get this Brother 4100e fax machine back. It is way faster, feeds paper well, and never jams. It was easy to set up and works great!Steve

I have just purchased my second one of these, after owning an identical model for the last six years. The old machine is still functioning, but is clearly getting ready to retire soon. I was delighted to see that this model is still being made by Brother, and did not hesitate to purchase another.The old machine has printed literally thousands upon thousands (very possibly hundreds of thousands) of great quality pages, being used everyday in a busy office environment. The quality of print is very consistent. It has also been used extensively as a fax machine, with zero problems. The punishment that this machine can take is quite amazing, and I love the way that it hooks up easily to my PC via USB.I absolutely would not hesitate to recommend this product. Very easily five stars.

I purchased the 4100e nearly three months ago for my business, and I can't think of one bad thing to say about it except for the delay in printing when it's waking from sleep. I have an HP 2300 printer attached to my home computer and I'd gotten used to a quick response time when submitting a print job. I use the print, fax, and copy functions and I'm extremely pleased with the resolution and quality of each. If you need a heavy duty copier, then, well, I guess you wouldn't be looking at this machine, but it suits my needs for a fax machine, printer, and occasional copier for jobs numbering 10-15 pages each.

We replaced an 8 year old "monster" fax that we were leasing. With technology where it is today, our faxing needs have diminished. Our company mainly uses on board faxing with leased copy machines, but we can't tie up our copiers for faxing with the volume that we copy/print on that unit. This has been a great stand alone unit for the minimal faxing that we do. Easy to setup and use, it took longer to get it out of the box than it did to get it functional. Setup is intuitive and easy to do as well. I referenced the manual maybe once. Totally satisfied with this purchase.

I thought that this item was an inkjet but found out that its a laser. The performance of this product so far is excellent. The fax performs at light speed compared to my old Brother inkjet fax. For the price this product is a good choice for small businesses. I use this product about every two days and like the ease of how to set it up. I am happy with my purchase and would recommend it to all my friends.

Apparently there is NO way to disable "Sleep Mode". You can set the timer to 99 minutes, but after that, you're back to round one again. It goes into sleep mode to save power, but they apparently have an issue with waking up. There is a generic answer found by searching the web, but once you set it the way they tell you, it still doesn't work. I miss faxes constantly. The only way to get the machine to work when it enters sleep mode, is to pull the power plug and reset it. Not much use if you are not available to do so upon receiving a fax.It works well when it works, and the copier is a nice function, but overall, the sleep mode ruins it when it comes to sending and receiving faxes.UPDATE 8.29.13The sleep mode is the killer on this thing. I have discovered another issue with it. You have to go into maintenance mode and set the baud rate down to 9600 in order to get it to work on VOIP. Otherwise it will screw the packets all up and your faxes will fail. I have only used VOIP with it, and I have a LOT of trouble with it.UPDATE 9.18.13I have concluded that this fax machine is the biggest turd I have ever seen, and I have dumped my review all the way down to one single star. I would give it no stars if the option were available. I am lucky to get a fax to go out once in a hundred tries. I consistently get "Poor Line Condition" back on my report. It simply won't send anything much more than one page at a time. I am going to sell the damn thing and buy a scanner and send my faxes via a fax service. This Brother fax machine is ridiculous. I don't have time to stand over it for 4 hours just to get a page or two to go through.Buy it at your own risk. Don't say I didn't warn you.

I decided to buy this fax machine for my office based on the price and functionality. I work at a college where the faculty can often have a hard time using simple equipment, I think their brains are wired more towards higher level tasks. This fax machine is the first they have not broken in their attempt to use it.The controls are very easy to use and intuitive. I have had a few people send blank faxes because they did not realize that the paper needed to be face up, but that was easily fixed with a p-touch label saying "face up please" :)This machine is also very quiet which is important because it sits right outside my door all day. Our previous machine used to beep all day for some unknown reason and we were never able to get it to stop. This machine only makes minimal noise when it is actually printing.I also appreciate the fact that the buttons are big and color coded. This makes it much easier for my office to use. The prints are clear and the toner seems to last a very long time. We receive "spam" faxes pretty much every day (about 2 or 3 pages per day) and actual faxes maybe once a week. At this level of use we replace the toner maybe once a year.I would highly recommend this fax machine.

Had it for two weeks, no problem at all.Crisp images, just like my five previous Brother products.

Very good products

It works well and the squeek is getting better. It makes noise when the last page is fed through the feeder. It makes less noise the more pages being faxed at once. If only faxing one page it has an annoying squeek. It doesn't affect it's performance and I am no longer getting communication errors I was getting with my old machine. I would recommend this fax machine.